Combining BroadCare, Caretrack, and FAMS, our platform is an end-to-end solution for NHS Continuing Care, Funded Nursing Care and Complex Care.
- Trusted across the NHS
- Proven and scalable systems
- Streamline workflows
- Improved data
- Strong financial oversight
- Manage patient journeys
- financial responsibilities and operational pressures in one location.
We are fully compliant with national reporting requirements, including the Funded Care Report, PHB Quarterly Report and
PLDS/AACCDS submissions. We also comply with all data protection and GDPR requirements, including:
Cloud hosted & fully compliant
No installation required. Works in all major browsers. All data held within the UK.
Cyber Essentials+
DTAC
DCB0160
DCB0129
ISO 27001
NHS DSP Toolkit
Role-based access & graded security
Multi-layer access control across every user type and team.
Multi-factor authentication & SSO
RBAC user templates
Roles for Ops, Clinical, Finance & Care
Restrict PID access per user
Superuser access within ICB
Admin-level rights within Xyla
Audit trail
Full system activity logging. Every data field amendment on a patient record is captured and time-stamped — including document access events.
Dedicated audit reports
Audit stamps throughout
User-run reports
Patient confidentiality
PID restriction prevents users from viewing patient data in records or reports. ICBs can create restricted areas by classification or locality — limiting record access to named individuals only.
PID restriction
Locality-based access
Classification controls
Interoperability & automation
Scalability
BroadCare scales to the needs of any ICB and its user base.
- Unlimited patient record storage
- ICB’s own instance with real-time performance monitoring and load balancing
- Segregate data between patient cohorts and localities
- Trusted by customers managing decade’s worth of data, thousands of patient records and over 1TB in documents
Flexibility
- Supports AACC pathways and accommodates changes in service delivery models
- Provides data services and interoperability tooling in line with PRSB standards
- Delivers bespoke and standard APIs including automated data extracts
Dedicated Account Manager
1st Line Support Team
Dedicated Project Manager and Project Management Office for onboarding and future projects
Bespoke user training, full yearly training calendar for continued training, ensuring users are continually trained and fully up to date with the system features.
Whether you choose BroadCare, Caretrack or the FAMS service, you will gain an experienced team, robust digital infrastructure and solutions built to reduce risk, boost efficiency and support high-quality care delivery. A diverse &, national workforce spanning technological, financial, clinical and administrative disciplines
A 20-year track record in working in health and social care. With two decades worth of experience and being the most popular CHC System in England, Xyla’s BroadCare suite is a mature, reliable and secure system for ICBs.
NHS Specialist
Trusted Customer Base
End-to-End Platform
Scalable, High-Margin
One integrated system covering the entire CHC pathway — from referral and assessment through to brokerage, financial management and reporting. No gaps, no workarounds, no third-party bolt-ons.
Built exclusively for the niche demands of CHC and AACC within the NHS. We hold the certifications, the track record and the deep domain expertise that generic case management platforms simply can’t match.
Give your ICB or Healthboard real-time visibility into caseload, spend and outcomes. In a resource-constrained NHS, our analytics and reporting tools turn data into decisions — fast.
We don’t just sell software — we build lasting relationships. Our wraparound service model means we’re invested in your success long after go-live, driving confidence, retention and genuine commercial value on both sides.